Question 1

How do I onboard my workers?

Accepted Answer

You can invite workers via email or have them sign up directly. Once registered, they'll appear in your worker pool where you can verify their documents, skills, and availability.

Question 2

How does compliance management work?

Accepted Answer

Our platform tracks all required documents and certifications for each worker. You'll receive alerts before anything expires, and employers can see compliance status at a glance.

Question 3

What reporting is available?

Accepted Answer

Access detailed reports on placements, worker performance, revenue, and more. Export data in various formats or connect with your existing accounting software.

Question 4

How do I post a shift?

Accepted Answer

From your dashboard, click "Post Shift" and fill in the details including date, time, location, and required skills. You can also set preferences for agencies you'd like to work with.

Question 5

How do I approve timesheets?

Accepted Answer

When workers submit their timesheets, you'll receive a notification. Navigate to the Timesheets section in your dashboard to review and approve them. You can also add notes or request corrections if needed.

Question 6

Can I work with multiple agencies?

Accepted Answer

Absolutely! You can connect with as many agencies as you like. Our platform helps you manage relationships with all your staffing partners in one place.

Question 7

How does the matching algorithm work?

Accepted Answer

Our AI-powered matching algorithm considers worker skills, availability, location and past performance to suggest the best candidates for each shift. Agencies can review and approve matches, ensuring quality control while saving time.

Question 8

What industries do you support?

Accepted Answer

Youtemp works across various industries including hospitality, healthcare, retail, warehousing, events, and more. Our platform is flexible enough to accommodate industry-specific requirements like certifications and compliance checks.

Question 9

What is Youtemp?

Accepted Answer

Youtemp is a modern workforce management platform that connects employers with staffing agencies and temporary workers. Our platform streamlines the entire process from posting shifts to managing timesheets and payments.

Question 10

How do I get started?

Accepted Answer

Simply click the "Get Started" button and select your account type (Employer, Agency, or Temp Worker). Follow the onboarding process to set up your profile, and you'll be ready to start using the platform within minutes.

Question 11

Is there a mobile app?

Accepted Answer

Yes! Our mobile app is available for both iOS and Android. Temp workers can view and accept shifts, submit timesheets, and receive notifications on the go.

Question 12

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, direct debit (BACS), and bank transfers for enterprise customers.

Question 14

Do you offer discounts for annual billing?

Accepted Answer

Yes! Annual plans include a 20% discount compared to monthly billing. Enterprise customers may qualify for additional volume discounts.

Question 15

Is there a minimum commitment period?

Accepted Answer

No long-term contracts are required. Our Free, Pro, and Business plans let you choose between monthly billing for maximum flexibility, or annual billing for a 20% discount. You can cancel or change your plan anytime through your billing dashboard — no cancellation fees. If you cancel, your subscription remains active until the end of your current billing period. Plus, any credit packs you've purchased never expire. Enterprise plans have custom terms negotiated individually.

Question 16

How do I find available shifts?

Accepted Answer

Available shifts matching your skills and preferences will appear in your dashboard. You can also browse all open shifts and apply to those that interest you.

Question 17

Can temps set their own schedules?

Accepted Answer

Yes! Temp workers have full control over their availability. They can set recurring availability, block off specific dates and even specify preferred working hours. The system only shows them shifts that match their preferences.

Question 18

When do I get paid?

Accepted Answer

Payment schedules depend on your agency's policies. Most workers receive weekly payments, but some agencies offer daily or even instant payment options.

Question 19

How do I update my availability?

Accepted Answer

Go to the Availability section in your profile to set your regular working hours and block out specific dates when you're unavailable.

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